When a PayPoint does not work
The most common reasons why a PayPoint does not accept payments, and how to fix them quickly.
Most problems have a simple cause · a missing card, an unconnected account or NFC on the customer's side. Go through the checklist.
- An orange dot on the PayPoint · an NFC PayPoint has no card, a terminal one has no paired device. Add them.
- No bank account is connected · payments can only be issued once an account is connected (a red notice with a link).
- The customer cannot pay · most often they have NFC switched off or the phone locked. They unlock it and tap again.
- You have no product · a PayPoint cannot be created without an active product. Activate the product.
- The card reports a conflict · it is assigned to another PayPoint. Remove it there, or use another one.
Reporting a fault
The „Report a fault“ button (at the top of the screen) opens a form with the fields Name, E-mail and Description of the fault. Give as much detail as you can in the description (the transaction ID, for example) · the faster we can help.
If you are not sure what to do, write to info@mo.one or call 226 633 296. We are happy to help.
Did you not find the answer?
Choose who this concerns and we will send you to the right support form. Or write to info@mo.one or call 226 633 296.