Operating the terminal, PayPoint and managing the business.
Initial setup of the Hub Lite till on a NEXGO terminal · from the welcome screen to the first payment.
What happens after a restart or reboot of the terminal · checking the payment chain and automatic reconciliation of takings.
A PayPoint is a payment point the customer taps their phone on. Three ways of paying and two forms of PayPoint.
The terminal also accepts electronic meal vouchers. You arrange activation with the card issuer.
How to add a new PayPoint in the app · name, place of business, payment type, bank account, employees and NFC card.
How to connect a Mo.one NFC card · by hand in the form, or by tapping a blank card and choosing „Assign to a paypoint“.
The Orbit S/M/L products, ordering Orbit L card services and handing over terminals, after which PayPoints are created.
How to pair a terminal PayPoint with a specific device using a one-time key.
The most common reasons why a PayPoint does not accept payments, and how to fix them quickly.
How to enter the amount on the till, choose a PayPoint and let the customer pay by tapping their phone or by sharing the transaction ID.
The life cycle of a transaction from creation to completion and what each state means.
Filtering and searching transactions, a summary of takings and export to PDF, XLSX or CSV, and by e-mail.
When you cancel a payment (void) and when you return a successful payment (refund) · including reverse payments by an employee.
The monthly statement of transaction fees · states, due date and how to pay it.
How to download the fee overview and the tax invoice as a PDF.
Price categories, the link to turnover and average transaction, and why the rate can change.
Write to info@mo.one, call 226 633 296, or use the support form.