Troubleshooting for merchants
Quick help when a payment or a PayPoint does not work as expected.
Most problems at the till have a simple cause. Go through the quick checklist · in most cases it is NFC or the customer's phone being locked.
- The payment does not start · check that the PayPoint is active and selected.
- The customer cannot pay · check that they have NFC switched on and the phone unlocked.
- The payment failed · check the state of the transaction and the connected bank account, then try again.
- The bank connection has expired · renew it in your banking app through „Renew payments“.
When you need to report a fault
The „Report a fault“ button opens a form (Name, E-mail, Description of the fault). Give as much detail as you can in the description, the transaction ID for example · the faster we can help.
If you are not sure what to do, write to info@mo.one or call 226 633 296. We are happy to help.
Did you not find the answer?
Choose who this concerns and we will send you to the right support form. Or write to info@mo.one or call 226 633 296.