Cancelling a payment and refunds

When you cancel a payment (void) and when you return a successful payment (refund) · including reverse payments by an employee.

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‹Incoming payment

250,00Kč

Completed successfully

A refund creates an inverse (reverse) transaction. A refund made by an employee has to be confirmed by the owner.

Actions by state

Awaiting paymentCan be cancelled (void).

Completed successfullyCan be returned (refund).

Cancel the transaction

Return the payment

STEP 1 / 2

Void vs. refund

An unpaid payment is cancelled, a successful one is returned (creating a reverse transaction).

An unpaid transaction can be cancelled, a successful payment can be returned. All on the transaction detail.

1
Cancel the transaction (void)The „Cancel the transaction“ button is available while the payment is in the „Awaiting payment“ state.
2
Return the payment (refund)For a payment „Completed successfully“ you use „Return the payment“. An inverse (reverse) transaction is created.

A refund by an employee has to be confirmed

When an employee creates a refund, a message appears saying the inverse transaction has to be confirmed from the merchant account. You will find it in the overview under „Pending reverse payments“.

Only a successful payment can be refunded and only an unpaid one cancelled. A payment already completed or cancelled cannot be paid again.

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