Account deactivation

What deactivation means and where to ask for it.

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‹Account

After deactivation you will no longer be able to sign in and you lose access to payments, licences, statements and rewards.

This is deactivation, not deletion · we keep the data for 10 years under ČNB and AML rules. Reactivation is handled by support.

Deactivate the account

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Deactivation

You deactivate the account in your profile. This is deactivation, not deletion · we keep the data for 10 years (ČNB, AML).

You can deactivate your account in your profile under the „Account“ tab. After deactivation you will no longer be able to sign in and you lose access to payments, licences, statements and rewards.

This is deactivation, not deletion · we keep your data and history for 10 years in line with ČNB and AML rules. For reactivation, get in touch with support.

A request to delete a personal account can also be made through the web form in the Personal account deactivation section.
A business account has its own form in the Business account deactivation section.

If you are not sure what to do, write to info@mo.one or call 226 633 296. We are happy to help.

Did you not find the answer?

Choose who this concerns and we will send you to the right support form. Or write to info@mo.one or call 226 633 296.

Contact support →info@mo.one