A guide to making a payment
Step by step from tapping your phone to confirming in the bank, plus tipping.
A payment through Mo.one always works the same way · it starts when you tap your phone and finishes when you confirm in your banking app.
- 1Tap your phone on the PayPointAt the till you tap your phone on the merchant's PayPoint. The phone must be unlocked and have NFC switched on.
- 2Mo.one opensThe phone opens Mo.one automatically with the payment ready · you see the amount and the merchant.
- 3Optionally add a tipIf the merchant offers it, you choose 5, 10, 20 % or your own amount, or continue without a tip.
- 4Choose an account and confirmYou choose the account you want to pay with, tap „Pay“ and the app switches you to your bank. There you approve the payment with biometrics or a PIN.
If the payment does not start, the most common cause is NFC being switched off or the phone being locked. Unlock it, switch NFC on and tap again. You can also enter the transaction ID by hand.
Did you not find the answer?
Choose who this concerns and we will send you to the right support form. Or write to info@mo.one or call 226 633 296.