Payment states and common errors
What the payment states mean and the most common errors such as insufficient balance or an exceeded limit.
A payment goes through states from creation to completion. When something does not work out, the app shows the specific reason.
Awaiting paymentThe payment is ready and waiting for your confirmation.
Payment initiated / ProcessingThe payment is running and waiting for confirmation from the bank.
Completed successfullyThe money has been sent.
Failed / CancelledThe payment did not go through or was cancelled · you will see the reason on the payment.
Common errors and what to do about them
- Insufficient balance · there is not enough money in the account. Choose another account or top the balance up.
- No primary account is set · choose a primary bank account in the Bank accounts section.
- The selected account cannot receive payments (or the sender's account is not allowed for the transaction) · use another account.
- The amount exceeds the limit · raise your limits by completing registration and verification.
- This transaction has already been completed / cancelled · the payment is in a final state and cannot be paid again.
If you are not sure what to do, write to info@mo.one or call 226 633 296. We are happy to help.
Did you not find the answer?
Choose who this concerns and we will send you to the right support form. Or write to info@mo.one or call 226 633 296.