Account states and disconnecting an account

What the states of a connected account mean and how to disconnect an account safely.

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ČS...8830Awaiting verification

We are verifying the account · until then it can be used to a limited extent. The most common cause is a mismatch in the owner's name.

Account states

Active

Awaiting verification

Lite account

Rejected

Disconnect the account

STEP 1 / 2

Account state

The state determines what can be done with the account · here „Awaiting verification“.

A connected account has a state that determines what can be done with it. You can disconnect the account at any time.

ActiveThe account is fully verified and can be used for all transactions.

Awaiting verificationWe are verifying the account · until then it can be used with limited functionality. The most common cause is a mismatch in the owner's name.

Lite accountThe account can be used to a limited extent. To activate it fully, complete registration.

InactiveThe account cannot be used for transactions · get in touch with support.

RejectedVerification of the account was rejected and the account cannot be used.

Disconnecting an account

1
„Disconnect the account“On the account detail you tap „Disconnect the account“ and confirm.
2
Replacing the primary accountIf you are disconnecting the primary account and have others, the app lets you choose a new primary account.

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